NapNap Assistant#lead · #orchestrationTakes your request, splits it into tasks, calls the other agents and pulls it into one plan.
GPT-5.6 TerraEnabled
Phase 0 free beta · 9 interface languages
One Workspacefor every sales channelthat lets AI run the business
NapNap Workspace brings your whole online business into one AI workspace.
Connect marketplaces, social platforms and support channels, and let AI handle products, inventory, listings, orders, logistics, support and content in one place. Multi-agent, automations, scheduled jobs, Skills and MCP put your AI team into the actual daily work.
Workspace
What should
NapNap Assistant do today?
Good evening12 agents353 chats
What it does bestTap one to start
Ask NapNap, or hand it a task…$product-copy
Message a teammateSummarise today's ordersAnswer customer emailGenerate product shot＋ More
Channels
Wherever you sell, the workspace plugs in
Marketplaces, social and support channels land in one window — no more copying between tabs.
Omnichannel
Live chat, social and email — into one workspace
TikTok Shop, Amazon, Instagram, Telegram, WeChat and business email all plug in — many accounts per source, every conversation handled in one workspace.
All conversations, one place
TikTok Shop, Amazon, Instagram, Telegram and WeChat — wherever customers talk, it arrives here.
Many accounts per source
One source, many accounts — every store and mailbox in one list, no switching.
One workspace answers all
Assign, label, AI drafts and auto-replies — your team handles it all in one list.
Groups
AgentsChat with NapNap2
EmailMulti-account inbox3
SupportCross-platform support24
Team IMDMs & groups5
Connect your first storeSync orders and stock so NapNap can reply for you.Connect
Support inbox+ New chat
4 sources · 7 accountsLive
TTikTok Shop2 accounts
@napnap.usWhen does my order ship?6
@napnap.ukCan I change the address?3
AAmazon2 accounts
NapNap-USSend me a return label5
NapNap-EUCan you issue an invoice?2
IInstagram1 account
@napnap.officialIs this still in stock?4
TTikTok Shop · @napnap.usJasmine · Order #TT-88213Cross-platform
Jasmine · nowWhen does my order ship?
NapNap auto-replyShipped — tracking updated.Order #TT-88213Shipped 9:20SF3081…ETA 3 days
Read order data · 0.8sReply, or let NapNap answer…
Capabilities
Not a chat box — a workspace that acts
Each piece maps to a real day of e-commerce work: parallel tasks, explicit permissions, auditable results.
Parallel commerce threadsShipped
Commerce Ops
Product Research
Smart Sourcing
Competitor Analysis
Product Content
Business Analytics
01→Open a separate thread for each e-commerce task and run them side by side. Every thread keeps its context, linked files and results, ready to pick up any time.
Customer insight & contactsShipped
02→Customers, contacts, conversations and orders in one place. AI maps relationships, reply rhythm, credit risk, buying preferences, deals and payment terms, then suggests the next follow-up.
Skills & MCPShipped
03→Plug in the systems, data and tools you already use. No migration or tab-hopping — AI calls your existing workflows right from the workspace.
Multi-platform listing & inventoryShipped
04→One set of product data and stock for every connected platform. Bulk listing, multi-store sync, and prices, stock and orders kept in one place.
Scheduled jobsShipped
05→Track best-sellers, competitors and trends daily, get a product-selection report weekly, and a heads-up when channel rules or regulations change.
Company knowledge baseShipped
06→Company intro, product sheets, pricing, policies and SOPs in one base. Your team can search it, and AI uses it to answer accurately and consistently.
Customer insight
Every customer gets a deal-intelligence profile
More than a contact list. Within the scope you authorize, NapNap brings together each customer’s company relationships, conversations, orders and buying signals, then keeps spotting purchase intent, the best time to reach out and deal risk — so your team reaches the right person, says the right thing and closes.
One customer, one deal profile that keeps itself current.
From relationships, buying power and category preferences to contact rhythm, credit and payment terms, AI turns scattered signals into your next follow-up.
Deal & purchase trendlast 12 months · $k▲ 8%
ONDJFMAMJJAS
Peak $128kLatest $96k
Relationship mapwithin authorized scope
Key contactKen SatoManaging director
BuyerMisaki TanakaPurchasing lead
FinanceRyo TakahashiFinance manager
AffiliateHarborlyn OsakaSubsidiary
AffiliateKaigan TradingParent company
Email42%WhatsApp27%Support chat19%Phone12%
Refund rate1.8%Disputes1 caseLate payments0Credit gradeA
Best time to reachBest · 15:00–18:00 UTC+8
MonWedFriSun
LowHighCell = day × time block
AI next stepPriorityHigh
Best timeWed 15:00–18:00
ChannelEmail + WhatsApp
OpeningApparel restock and quarterly quote
⚠ Watch outConfirm payment terms
Agents
12 built-in agents, each owning its own slice
Each agent is one md file — identity, skills, permission preset and mounted MCP servers.
NapNap Assistant#lead · #orchestration
Product Selection#selection · #marginWeighs demand, competition, cost, margin and product opportunity.
GPT-5.6 TerraEnabled
Market Research#trends · #competitorsCategory trends, competitors, customer pain points, reviews and market openings.
GPT-5.6 TerraEnabled
Shopify Ops#store · #listingStore setup, page tuning, listings, discounts, orders, inventory and day-to-day ops.
GPT-5.6 TerraEnabled
Product Content#copy · #multilingualTitles, selling points, detail and landing pages, EDM, video scripts and multilingual copy.
GPT-5.6 TerraEnabled
Commerce Visuals#hero shots · #creativesHero images, detail-page visuals, ad creatives, UGC ideas and brand visual advice.
GPT-5.6 TerraEnabled
Ads & Growth#SEO · #paidSEO, ad strategy, creative testing, campaign tuning, conversion and promo growth.
GPT-5.6 TerraEnabled
Supply & Procurement#suppliers · #quotesFinds suppliers, writes RFQs, compares prices, weighs MOQ, cost, lead time and supply risk.
GPT-5.6 TerraEnabled
Customer Service#support · #reviewsPre- and post-sale replies, FAQs, refunds, review handling and repeat-purchase follow-up.
GPT-5.6 TerraEnabled
Business Analytics#read-only · #ROISales, profit, ad ROI, conversion, repeat purchase and inventory analysis.
GPT-5.6 TerraRead-only
Localization#translation · #complianceTranslation, local phrasing, per-market pricing, shipping and compliance reminders.
GPT-5.6 TerraEnabled
Commerce Dev#scripts · #APIsShopify tools, automation flows, spreadsheets, integrations and scripts.
GPT-5.6 TerraEnabled
Listing · shoot-to-list
Shoot once on your phone — titles, bullets and hero images come out together
In half a day, every product in your warehouse is selling on every platform
Scan to turn your phone into a viewfinder; photos land on the desktop live. The listing engine groups by capture session, so missing copy, missing heroes and failed generations are one filter away.
Grouped by sessionEdit and export per itemStock written back
Done 3 / 8
Export
New capture
Connected · iPhone 15 (in-store 4G)
Latency 180ms
Recording voice
for item 13
for item 13
Mic OK · 00:42 recorded
Live photo stream
Every shot lands here
0 shots
No photos yet
Clips for this item
0 clips
Tap the red button to record a 6–15s clip (max 3)
Live transcript
00:18This is the washed work jacket, stand collar with a zip.
Captured this session
3 items
Corduroy-collar chore jacket · Olive
3 photos · 1 clip · 38s
Distressed cuffed boots · Dark brown
4 photos · 1 clip · 26s
Ribbed ceramic planter · Cream
3 photos · 1 clip · 31s
Item split
Tap from either end. The phone always stamps the time, so voice never lands on the wrong item.
Phone capture
Paired
Item 13 · 0 photos · 0 clips
Linked
Recording 00:42
This is the washed work jacket, stand collar with a zip.
No photos yet
Shutter, record and Next on the phone update the desktop — and the publishing board below.
Listing · create once, list everywhere
Fill a product in once, sell it on twelve platforms
Copy, pricing and languages go to an AI agent — listing is down to one click.
Temu
Mercado Libre
Lazada
|
$26.905 languages
✓ Live on 12 platforms · 3.2s
Models & integrations
Connect the models, tools and channels you already use
Switch models inside one thread; MCP brings tools in, Telegram brings customer messages in.
See supported models →Multi-model15+ to pick from
GPTClaude
GeminiDeepSeek
Qwen
KimiMCP & toolsJSON · OAuth · Bearer
Shopify
Amazon
TikTok Shop
Canva
Notion
Browser MCP
What beta users say
“We used to jump between store back-ends, spreadsheets and chat apps. Now sourcing, listing and customer follow-up all move forward in NapNap — the team finally shares one workspace.”
“Orders, buying preferences and contact habits live in one customer profile. It’s much easier to tell who to follow up first, and when.”
“One set of product data and stock syncs to every store. Less re-listing and manual stock edits, so ops can spend the time on sourcing and growth.”
Why NapNap
AI as a team, not another tool
01Built from real operationsWe don’t treat e-commerce as just a use case. NapNap is designed around your daily operating rhythm, how your team works together and the deals you’re trying to close.
02More than answers — it knows your contextProducts, customers, team and know-how build up over time, so every task starts from what NapNap already understands about your business.
03Outcomes, not just outputRather than generating more content, we care about helping your team miss less, decide faster and spend its time on the customers and opportunities that matter.
04AI does the work, people stay in chargeAI can take on the repetitive and the complex, but business judgment, operating boundaries and the final call always belong to you and your team.
FAQ
NapNap is built for cross-border and multi-platform e-commerce teams, and for any seller who wants products, stores, customers and day-to-day operations in one workspace. Start with one store or one workflow, then expand.
No. Keep your stores, business systems and team habits, and connect NapNap as you need it — there is no need to replace your existing workflows all at once.
We are prioritizing common platforms such as Shopify, Amazon and TikTok Shop, and adding more over time. Your internal systems and third-party tools can also be connected to the workspace through integrations.
Key business actions always stay under your control. Let AI analyze, draft and recommend first, and set confirmations and permission scopes for anything it needs to execute.
NapNap only accesses connected data within the scope you authorize. You can manage member permissions and connection scopes, and adjust or revoke access at any time. Data handling is governed by our Privacy Policy and enterprise service agreement.
NapNap is inviting its first e-commerce teams, and more capabilities are opening up over time. For plans and enterprise options, contact [email protected].
Hand the repetition to AI, keep the decisions
Download NapNap, connect your stores and business tools, and let your AI team start working on your e-commerce business today.
Enterprise plans and onboarding support: [email protected]